8 April 2020
During these challenging times, we want to ensure that pupils eligible for free school meals can continue to access support if they are not in school. The Department for Education have developed a national scheme to provide supermarket vouchers via the Edenred online portal. Full guidance is available here.
For those parents/carers who's child is eligible for free school meals and have chosen the Email option, the first set of eCodes were released last night on Tuesday 7th April 2020. Your redemption eCode from the Edenred system will have been sent directly to the email address that you provided the school with. Please allow up to 3 hours for the email containing your redemption code to appear in your inbox, please ensure you also check your spam/junk folder. You will receive instructions on how to use this eCode to create an eGift card.
For those parents/carers who's child is eligible for free school meals and have chosen the alternative option of having vouchers sent to them via post, you will be able to use the eGift card at your chosen supermarket as soon as it arrives in the post. Please note that due to the longer admin process behind this option (the school has to order each e-code separately for each parent/carer once it is generated by the system), you will likely receive your eGift card a little later than those parents/carers who have chosen the email option. Please also be aware that due to the current difficult circumstances affecting Royal Mail, despite best efforts some services may be disrupted or delayed, there may be a delay in receiving your eGift card in the post.
Compliments Select Parent/Carer FAQs
If you have any further questions or encounter any issues with downloading your eCode or using your eGift card, please contact firstname.lastname@example.org